Privacy Policy

Overview

Miami Glass Rescue (“we,” “us,” or “our”) operates the website glasswindowmiamirepair.com (the “Site”) and provides glass repair and replacement services throughout Miami-Dade County, Florida. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or contact us about our services.

By using our Site or submitting information through our contact forms, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use the Site.

Information We Collect

Information You Provide Directly

When you contact us through our website, call us, or request a service estimate, we may collect the following information:

• Your name
• Phone number
• Email address
• Property address or service location
• Description of your glass repair or replacement need
• Service preferences and timing

Information Collected Automatically

When you visit our Site, certain information is automatically collected by our servers and third-party analytics tools. This may include:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on the Site
• Referring website or search query that brought you to our Site
• Date and time of your visit

Phone Call Information

When you call us at (786) 905-0182, we may collect your phone number (via caller ID) and, with your consent, record calls for quality assurance and training purposes. You will be informed if a call is being recorded.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiry and provide the glass repair or replacement service you requested
• To schedule appointments and dispatch technicians to your location
• To provide you with a free estimate for your project
• To send appointment confirmations, service updates, and follow-up communications related to your job
• To process invoices and payments for completed work
• To improve our website content and user experience based on how visitors use the Site
• To comply with legal obligations, including maintaining business records as required by Florida law
• To protect the safety and security of our employees, customers, and business

We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects.

Sharing Your Information

Miami Glass Rescue does not sell, trade, or rent your personal information to others. We may share your information only in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website and conducting our business. These include:

• Website hosting and maintenance providers
• Analytics platforms (e.g., Google Analytics) that help us understand Site usage
• Communication tools used for appointment scheduling and customer follow-up
• Payment processors for invoicing completed work

These service providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal processes, such as a court order, subpoena, or government request. We may also disclose information to protect the rights, property, or safety of Miami Glass Rescue, our customers, or others.

Business Transfers

If Miami Glass Rescue is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you have regarding your information.

Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and help us understand how visitors use our Site.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to remember your preferences and recognize you on return visits.

Types of Cookies We Use

• Essential cookies: Required for the website to function properly. These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our Site (e.g., pages visited, time on Site). We use Google Analytics for this purpose.
• Functional cookies: Remember your preferences to improve your experience.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being set. Note that disabling certain cookies may affect the functionality of our website.

To opt out of Google Analytics tracking, you can use the Google Analytics Opt-Out Browser Add-on.

Third-Party Links

Our website may contain links to third-party websites, including review platforms, social media pages, and mapping services. These links are provided for your convenience and do not constitute an endorsement by Miami Glass Rescue.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party site you visit through links on our Site.

Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure HTTPS encryption for all data transmitted through our website
• Restricted access to customer information — only staff who need it to perform their job functions have access
• Regular review of our data collection and storage practices
• Secure storage of physical records containing customer information

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.

Your Rights

As a resident of Florida or the United States, you have certain rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain legal retention requirements.
• Opt-out of communications: You may opt out of any marketing communications at any time by contacting us directly.
• Data portability: You may request a copy of your data in a portable format.

To exercise any of these rights, please contact us using the information in the Contact Us section below. We will respond to your request within 30 days.

Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information promptly.

If you believe we may have collected information from a child under 13, please contact us immediately at the information provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

For material changes that significantly affect your rights or how we handle your information, we will make reasonable efforts to notify you — for example, by posting a prominent notice on our website.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the personal information we hold about you, please contact us through any of the following channels: